An RGA (Return Goods Authorization) number must be obtained prior to return. Request for RGA must be accompanied by a time-stamped photo of the item to be returned. The RGA number must be noted on the product being returned.
Eligible for return: Standard products in like-new, unused condition or items which qualify for a warranty return. Freight for the return is the responsibility of the customer unless there is an error by Porter Industrial Supply.
Porter Industrial Supply in its sole discretion will determine eligibility for return. Items which have already been shipped cannot be canceled and the freight is the responsibility of the customer if the product is returned. A restocking charge of up to 30% will be made on all merchandise except as allowed under warranty claims.
Claims for loss or damage due to the carrier must be handled by the entity paying for the freight. Items damaged by the carrier but received and accepted “as is” will not be eligible for a return.
Custom, special, or worksheet-required products are not eligible for return.